Terms of service
Overview
These Terms of Service apply to your use of HoseHawk Pro websites, online store, content, services, and authorized checkout. By accessing the site or placing an order, you agree to these Terms.
Online Store Terms
You may use our website and services only for lawful purposes. You must provide accurate information when placing an order and must not use the site to violate applicable laws, infringe the rights of others, introduce malicious code, interfere with security, or engage in fraudulent or abusive activity.
Product Information
We make reasonable efforts to display and describe products accurately. Colors, dimensions, images, packaging, specifications, and appearance can vary slightly due to photography, device displays, manufacturing updates, and product improvements.
HoseHawk Pro is a garden-hose cleaning attachment. It is not a powered pressure washer. Cleaning performance depends on factors including household water pressure and flow, hose condition and length, connection quality, selected spray setting, surface condition, and the cleaning task.
Prices and Availability
Prices, bundle offers, promotions, product availability, and other store information may change without notice. The price shown and accepted at checkout at the time an order is placed is the price applicable to that order, subject to correction of obvious errors as permitted by law.
Orders
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including for suspected fraud, payment issues, inventory problems, pricing or listing errors, misuse of promotions, or other legitimate business reasons.
If an order is canceled after payment has been captured, the applicable amount will be refunded to the original payment method.
Payments
Payments may be processed through Shopify and third-party payment providers. You agree to provide current, complete, and accurate billing and payment information.
Shipping and Delivery
Free standard U.S. shipping applies to all HoseHawk Pro orders, including single-unit and bundle orders.
Shipping, tracking, address changes, delays, and delivery matters are governed by our Shipping Policy.
Returns and Refunds
Eligible direct purchases are covered by our 30-day money-back return window, beginning on the date of delivery.
Returns, refunds, damaged items, cancellations, and order changes are governed by our Refund & Returns Policy.
Acceptable Use
You may not use the website, checkout, content, or services to:
• Commit fraud or violate applicable law.
• Infringe intellectual property or privacy rights.
• Submit false, misleading, or harmful information.
• Introduce malware, malicious code, or automated attacks.
• Scrape, copy, reproduce, or exploit protected site content beyond what the law permits.
• Attempt to interfere with store security, checkout, payment processing, or normal operation.
Intellectual Property
The HoseHawk Pro name, branding, product presentation, website content, graphics, text, images, and other materials are owned by or licensed to HoseHawk Pro unless otherwise stated. Nothing in these Terms transfers ownership of our intellectual property to you.
Third-Party Services
Our website and checkout may rely on third-party services, including Shopify, payment providers, shipping providers, analytics providers, advertising platforms, and other technology partners.
Third-party products and services may be governed by their own terms and policies.
User Feedback
If you voluntarily send reviews, ideas, suggestions, feedback, photos, or other content, you represent that you have the right to provide that material. We may use feedback for customer service, product improvement, and other legitimate business purposes, subject to applicable law and any permissions required for public promotional use.
Disclaimers
To the extent permitted by law, the website and services are provided on an "as available" basis. We do not promise that website access will always be uninterrupted, error-free, or secure.
Product results vary depending on the user's water supply, hose, setup, cleaning method, surface, and other conditions. No website statement should be interpreted as a guarantee of a specific pressure increase, cleaning result, or suitability for every surface.
Limitation of Liability
To the maximum extent permitted by applicable law, HoseHawk Pro and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site, services, or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website or violation of these Terms.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
Termination
We may suspend or terminate access to the website or services for conduct that violates these Terms, threatens security, or creates legal or operational risk.
Consumer Rights
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
Changes to These Terms
We may update these Terms to reflect changes in our business, services, technology, or legal requirements. The updated date at the top will indicate when the Terms were last revised.
Contact
For questions about these Terms, contact HoseHawk Pro through the Contact Us page on HoseHawkProo.com.