Refund policy

30-Day Money-Back Guarantee

HoseHawk Pro orders purchased directly through our website or authorized checkout are covered by a 30-day money-back return window. The 30-day period begins on the date your order is delivered.

How to Request a Return

Before sending any product back, contact us through the Contact Us page on HoseHawkProo.com. Include your order number, the email address used for the purchase, and a short reason for the return.

Please wait for return instructions before mailing your product. Returns sent without approval, or to an address found elsewhere online or on an old shipping label, may not reach the correct return location.

Return Eligibility

To qualify for a return:
• The return request must be made within 30 days of delivery.
• The order must have been purchased directly from HoseHawk Pro through our website or authorized checkout.
• The returned package should include the product and any included parts or accessories that were supplied with the order.

Bundle and promotional orders are covered by the same 30-day return window unless a different condition was clearly disclosed before purchase.

Return Shipping

For damaged, defective, or incorrect items, contact us before returning the order so we can provide the correct resolution and return instructions.

For other approved returns, return-shipping responsibility will be explained in the return instructions provided by our support team.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible through the Contact Us page. Please include your order number and, when helpful, photos showing the issue.

Do not discard the product, packaging, or shipping materials until our support team has reviewed the request.

Refunds

After an approved return is received and reviewed, we will notify you of the refund status. Approved refunds are issued to the original payment method used for the order.

Banks, card issuers, digital wallets, and other payment providers may require additional time to post the credit after a refund is submitted.

Original shipping charges, if any were charged for a special shipping service, are not refundable unless required by law or unless the refund is related to an error by HoseHawk Pro.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible within 1 hour after placing the order. Orders can enter fulfillment quickly, so we cannot guarantee that a cancellation, quantity change, or address change will be possible after processing has started.

Purchases From Other Sellers

This policy applies to orders purchased directly from HoseHawk Pro through our website or authorized checkout. If you purchased a product from another marketplace or seller, that seller's return policy may apply.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Return Questions

For return or refund questions, use the Contact Us page on HoseHawkProo.com and include your order number so the request can be matched to the correct purchase.