Shipping policy
Free U.S. Shipping on All Orders
HoseHawk Pro provides free standard U.S. shipping on every order, including single-unit orders and bundle orders.
Order Processing
Orders begin processing after payment is successfully authorized. Processing time can vary based on order volume, address verification, payment review, inventory availability, holidays, and other operational factors.
When an estimated processing or delivery timeframe is available, it may be shown at checkout, in your order confirmation, or in your shipping confirmation.
Delivery Estimates
Delivery dates and transit estimates are estimates, not guarantees. Carrier delays, severe weather, high seasonal volume, incorrect addresses, regional service interruptions, and other events outside our control can affect delivery timing.
Tracking
When tracking is available, tracking information is sent after the order has been prepared for shipment. Tracking activity can take time to appear after a label is created.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. If you notice an address error, contact us as soon as possible. We cannot guarantee an address can be changed after fulfillment has started.
If an order is returned because of an incomplete or incorrect address, contact us so we can review the available options.
Delayed or Missing Packages
If tracking has not updated for an extended period, or the carrier marks an order delivered but you cannot locate it, first check the delivery area and any safe-location or household delivery points.
If the package still cannot be found, contact us through the Contact Us page with your order number and tracking information so we can review the shipment.
Damaged Packages
If the package or product arrives damaged, contact us as soon as possible and include your order number and photos when available. Keep the packaging and product until the issue has been reviewed.
U.S. Shipping
Free standard shipping applies to eligible U.S. delivery addresses on all HoseHawk Pro orders.
Orders Outside the United States
If shipping to a destination outside the United States is offered, availability, shipping charges, taxes, duties, customs fees, and delivery estimates will be displayed or communicated as applicable. Customers are responsible for import charges unless otherwise stated at checkout.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order within one hour after placing the order. Once fulfillment has started, changes or cancellations may no longer be possible.
Shipping Questions
For shipping questions, use the Contact Us page on HoseHawkProo.com and include your order number when contacting us.