Privacy policy
This Privacy Policy explains how HoseHawk Pro collects, uses, shares, and protects personal information when you visit our websites, interact with our advertising, contact us, or place an order through our online store and authorized Shopify checkout.
Information We Collect
Depending on how you interact with us, we may collect:
• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, bundle selected, order value, discounts, and transaction details.
• Payment-related information. Payment card and similar payment details are generally processed by Shopify, payment processors, and other authorized payment providers rather than stored directly by HoseHawk Pro.
• Device and usage information, such as IP address, browser type, device type, referring pages, pages viewed, interactions, cookies, and similar technologies.
• Customer-service information that you provide when contacting us.
• Marketing information, including your marketing preferences and interactions with ads, emails, or campaigns.
How We Use Personal Information
We may use personal information to:
• Process, fulfill, ship, and manage orders.
• Provide customer support and respond to questions.
• Process returns, refunds, cancellations, and order changes.
• Detect fraud, abuse, security incidents, or unauthorized activity.
• Operate, maintain, measure, and improve our websites, store, checkout experience, products, and customer experience.
• Provide advertising, analytics, attribution, and marketing where permitted by law.
• Send marketing communications where you have consented or where otherwise permitted.
• Comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
Shopify and Payment Processing
Our checkout and ecommerce services may be powered by Shopify. Shopify and connected payment providers process personal information needed to provide checkout, payment, fraud-prevention, account, and ecommerce services.
Their handling of information is also subject to their own privacy terms and applicable law.
Cookies, Analytics, and Advertising Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, understand website use, measure advertising, prevent fraud, and improve performance.
Where required, you may be given choices about optional cookies or certain data-sharing activities. Privacy and cookie controls available through Shopify or our site can be used to manage applicable preferences.
How We Share Personal Information
We may share personal information with service providers and partners when reasonably necessary to operate the business, including:
• Shopify and ecommerce platform providers.
• Payment processors and fraud-prevention providers.
• Shipping, logistics, and fulfillment providers.
• Website hosting, security, analytics, customer-service, and technical providers.
• Advertising and marketing providers where permitted.
• Professional advisers, regulators, law enforcement, courts, or other parties when required by law or necessary to protect legal rights.
• A buyer, successor, or relevant party in connection with a business transaction such as a merger, financing, reorganization, or sale.
We do not permit service providers to use personal information for unrelated purposes except as allowed by law or under their own lawful responsibilities.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, legal compliance, dispute resolution, and enforcement of agreements.
The retention period can vary depending on the type of information and applicable legal requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, such as the right to request access, correction, deletion, a copy of certain information, or to object to or opt out of certain processing, targeted advertising, sale, or sharing.
To submit a privacy request, contact us through the Contact Us page on HoseHawkProo.com. We may need to verify your identity before completing certain requests.
Marketing Choices
You can unsubscribe from marketing emails by using the unsubscribe link included in the message. You may still receive transactional messages relating to orders, shipping, refunds, security, or customer service.
Children's Privacy
Our store is not intended for children who are not legally able to purchase products or enter into online transactions. We do not knowingly collect personal information from children in violation of applicable law.
International Processing
Our service providers may process information in countries other than the country where you live. Where required, appropriate legal mechanisms may be used for international transfers.
Third-Party Websites and Services
Our websites may link to third-party websites or services. Their privacy practices are governed by their own policies, and HoseHawk Pro is not responsible for the privacy practices of third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The updated date at the top of this policy will show when the policy was last revised.
Contact
For privacy questions or requests, contact HoseHawk Pro through the Contact Us page on HoseHawkProo.com.
Before publishing this policy, add your legal business name, support email, and business mailing address in Shopify's store/contact settings so customers can access complete business contact information.